Here are our current clinic guidelines:
SHOP/RETAIL SPACE
- We would appreciate it if you continue to wear a mask when you enter our clinic.
SMALL ANIMAL CONSULTS IN CLINIC
- For now, we request only ONE person to be with their pet in the consult room. Exceptions to this include children under 12 years old who are with their parent/caregiver.
- Our staff will continue to wear masks in the consult room, and we encourage you to wear your mask also.
- To help reduce numbers in our waiting areas, we ask that only the person who is accompanying the pet to their consult to come into the clinic with them. Also please maintain social distancing in the waiting area – you may choose to wait in the retail area, outside or in your vehicle (please let staff know in these cases).
IF YOU ARE ILL OR AWAITING A COVID TEST:
We can still see your pet
- Please inform our receptionist on booking if you are unwell or are awaiting a covid test result so we can make additional arrangements.
- Arrangements can be made for a contactless service (much like in how we operated in level 4), with communication happening over the phone.
- We will ask that you stay in your vehicle and that you contact the clinic upon your arrival. Your pet will be collected from the car by a “masked” staff member. Please ensure that you are wearing a mask at the time of this collection.
SMALL ANIMAL HOUSE CALLS
- For housecalls, we would appreciate if you could wear a mask.
- If you are unwell or are awaiting a COVID test result, house calls will only be available in extreme circumstances with additional precautions in place.
We really appreciate how all our clients have adapted to the changes we have had to make over the past year to keep our staff and everyone in our community safe. This has been especially important in ensuring that our clinics can still operate and be available to continue to maintain the health and welfare of our animals and pets in the New Plymouth District.